Frequently Asked Questions

  • What are the shipping costs?

    Shipping costs will depend on the size of the artwork and whether you select Standard or Registered Post. See below the price points at which shipping costs start. Please be advised that selecting Standard Post is at your own risk if a parcel does not arrive at its destination whereas selecting Registered Post is at the risk of the seller if a parcel gets lost.

    • Shipping to Ireland – Standard Post from €3 / Registered Post from €10
    • Shipping to Belgium – Standard Post from €5 / Registered Post from €15
    • Shipping to the rest of the EU – Standard Post from €5 / Registered Post €15
    • Shipping to the rest of the world – Registered Post only from €16
  • When will my print arrive?

    I try to ensure the fastest possible delivery. Please note that all my prints
    are made to order, which can take up to 5 days.
    Once the order is ready, the package is posted out as soon as possible.
    You will receive an email when your print is shipped. From the shipping
    date, the following delivery times apply:

    • Ireland – 2 to 5 business days
    • Belgium and the rest of the EU – 4 to 8 business days
    • The rest of the world – 6 to 21 business days
  • Can I buy a framed print?

    I do not ship framed work at this moment. However, I include guidelines
    and framing tips with your print to make it easier for you to organise your
    frame and to know what to pay attention to. Alternatively, you can visit me
    in the studio in Ireland to collect your framed print. For more information
    email me at elsborghart@gmail.com.

  • What if my print arrives damaged?

    I quality check every print before shipping. However, if a print arrives
    damaged, please email me a photograph of the condition of the packaging
    and print at elsborghart@gmail.com. I will be happy to send a new one.

  • Can I return my print if I don't like it?

    Of course, I hope that you love the work when you unwrap it! But if you
    really don’t, you can return the print in its original state and packaging
    within two weeks. Once I receive the returned print, I will refund you the
    price of the print. Shipping costs will not be refunded however.

  • I have another question.

    For more information, feel free to email me at elsborghart@gmail.com.

  • Can I buy a framed print?

    I do not ship framed work at this moment. However, I include guidelines
    and framing tips with your print to make it easier for you to organise your
    frame and to know what to pay attention to. Alternatively, you can visit me
    in the studio in Ireland to collect your framed print. For more information
    email me at declanpbkelly@gmail.com.

  • Can I buy a framed print?

    We do not ship framed work at this moment. However, we include
    guidelines and framing tips with your print to make it easier for you to
    organise your frame and to know what to pay attention to. Alternatively, you
    can visit us in the studio in Ireland to collect your framed print. For more
    information email us at hello@elsanddeclan.com.